Information Officer at GS Trafikantservice AB

Göteborgs Stads Kollektivtrafik AB (GSK) is the parent company for the companies within the group; Göteborgs Spårvägar AB, GS Buss AB, and GS Trafikantservice AB. The articles of association for GSK state that "Göteborgs Stad's purpose with the business is to meet the city's need for efficient, environmentally friendly, and quality public transport, as well as associated services and products within the transport sector."

JOB DESCRIPTION

GS Trafikantservice AB offers services in the public transport sector aimed at facilitating travel, increasing traffic revenues, and contributing to greater comfort and safety. Trafikantservice consists of four units with different assignments.

We are now looking for information officers for the Resource Pool unit whose task is to assist travelers during traffic disruptions in Västtrafik's area. As an information officer, you will work in the city in direct contact with travelers, thus becoming an important part of Västtrafik's brand. We work proactively and want you to be independent and take the initiative in your interactions with customers.

Your tasks may vary but mainly consist of the following duties:

• In a service-oriented manner, inform about fares and routes as well as changes in public transport during events and traffic rerouting at affected locations.
• Monitor planned and urgent events in traffic to inform travelers.
• Provide situation reports to relevant stakeholders.

QUALIFICATIONS

We are looking for someone who wants a part-time position with a strong focus on work during the spring and summer periods, with good career opportunities within several of our units. Working hours vary with early mornings, evenings, nights, and weekends, so it is important that you are flexible and can step in at short notice, in addition to the planned schedule.

You have a high school diploma and very good knowledge of Swedish and English; other languages are a plus. You have the ability to absorb information and convey it to customers. Good local knowledge regarding Västtrafik's area is important. We place great importance on personal qualities, that you are service-oriented and have a natural interest in people and a positive view of humanity. You are attentive to travelers' needs, enjoy solving problems, and have good communication skills while maintaining calm in pressured situations. You are independent and proactive and can work independently as well as in a team. You enjoy being outdoors in all weather conditions.

OTHER

We are a drug-free workplace and therefore always apply drug tests in connection with employment.

Great emphasis will be placed on personal suitability. Do not wait with your application as we have ongoing selection/interviews! Please be extra attentive to your email as this is how we will contact you.

Welcome with your application!

We only accept applications via our recruitment system, offentligajobb.se

To advertising sellers and staffing and recruitment companies: We kindly but firmly decline direct contact with staffing and recruitment companies as well as sellers of additional job advertisements. Göteborgs Stads Kollektivtrafik AB has contracted agreements.